Customer Support Representative (m / f / d) in Raubling

veröffentlicht

GN Audio

 

At Jabra, we understand how to create world-class sound solutions. Improved experiences are the benchmark. These are reflected in products that we are developing for you to give you best excellent conversation and music experience. Jabra is part of the GN-Group and the one and only company, developing professional headsets, headphones and hearing aids under one roof. Through the Jabra brand, GN Audio develops intelligent audio solutions for users worldwide.

 

We are expanding our team and have open positions for communicative employees in customer support for consumer products.

 

As part of the product support team, you will deliver customer-focused technical support. You will work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions, and suggestions. They will empower our customers to maximize the use of our products through education and awareness.

 

*This job requires English + oral/written fluency in at least one of the following languages: German, French, Italian, Spanish, Polish, Danish

 

PRIMARY RESPONSIBILITIES: (these tasks include but are not limited to)

 

  • Friendly, service and solution-oriented communication as a contact in technical support for end customers
  • Recording, analyzing and solving technical problems by phone, email and possibly chat
  • Logging of customer inquiries and solution steps in the internal ticket system, escalation according to specifications
  • To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
  • To work as a team to deliver exceptional Customer Experiences in each support interaction
  • To develop strong relationships with customers and create Jabra brand awareness
  • To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
  • To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
  • To test and evaluate new products prior to release
  • To be open to changes and new approaches required by the company

Voraussetzungen

REQUIREDEDUCATION AND EXPERIENCE

 

  • Completed vocational training or comparable experience in dealing with customers
  • Minimum 2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
  • Experience supporting B2C customers within a high contact support center
  • Experience with cellphones, apps, and Bluetooth technology preferred
  • Experienced and effective in conflict resolution and relationship management
  • Proficiency with Microsoft Office applications
  • Excellent communication skills – both verbal and written



SKILLS AND KNOWLEDGE:

  

  • Oral and written fluency in English + at least one of the following languages: German, French, Italian, Spanish, Polish, Danish
  • Strong customer focus and ability to deliver phenomenal Jabra customer experiences
  • Ability to work with diverse customer types
  • Proven ability to communicate complex technical problems in a human tone and customer friendly language
  • Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
  • Desire to continually learn, adapt and work in a fun, fast-paced environment
  • Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the long-term picture.
  • Sense of humor and ability to have fun!

     

In addition to an exciting and independent task in dealing with the latest products from the communications industry, an open-minded and humorous team awaits you in a modern work environment, combined with the opportunity to work from home. We offer you the chance to quickly become a team member of a global company with all its possibilities.

  

How to join our team:

  

We look forward to your detailed application in English by email to Sarah Wetzel (swetzel@jabra.com)

Jetzt bewerben

Customer Support Representative (m / f / d)

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GN Audio Germany GmbH

GN Audio Germany GmbH

Mehr zum Job

Anzeigenart Stellenangebot
Arbeitszeit Vollzeit
Vertragsart Festanstellung
Berufliche Praxis keine Angabe
Aus- und Weiterbildung Abgeschlossene Berufsausbildung / Lehrabschluss
Berufskategorie Handel, Vertrieb, Verkauf / Kundenbetreuung, Tele-Sales, Call Center
Arbeitsort Hochstrass Sued 7, 83064 Raubling

Arbeitgeber

GN Audio Germany GmbH

Kontakt für Bewerbung

Frau Sarah Wetzel
Jabra Support
GN Audio Germany GmbH